Notice of Proposed Rulemaking – Borrower Defense to Repayment

Federal Student Aid released the Notice of Proposed Rulemaking (NPRM) on the Borrower Defense to Repayment Regulations. The proposed changes will change the conditions and the ways students can seek discharges on their federal loans. The NPRM is published so that folks like you can weigh in and comment on the proposed rules for determining whether a borrower has a defense to repayment on a federal direct loan based on an act or omission of a school, proposed revisions to the financial responsibility standards and the creation of new disclosure requirements for schools. Comments are due by 8/1/16. Read the full NPRM at

Federal Student Aid Launches New Online Feedback System

Last Week, Federal Student Aid launched the Federal Student Aid (FSA) Feedback System, a new online portal that allows students, parents, borrowers, and others to submit complaints (and compliments – yeah right), as well as report allegations of suspicious activity related to their experience with federal student aid programs and receive timely, meaningful resolution to their issues.

FSA Customers can submit feedback about:

  • applying for and receiving federal loans, grants, and work study;
  • experiences with federal loan servicers, collections agencies, and the U.S. Department of Education; and
  • schools’ administration of federal student aid programs, including possible misrepresentation of facts about a school or its recruitment and marketing practices.

FSA said in their announcement that they intend to use information provided through the system to improve the delivery and oversight of federal financial aid programs. That means two things for institutions:

  • They’re going to use this info to launch investigations, probes and even program reviews;
  • They’re going to publish this data in the spirit of consumer information.

This year, they will publish an interim report that will include aggregate data about the complaints they received in October, and a more detailed report in subsequent years beginning in 2017. Let’s get those compliments flowing!

Read all about FSA Feedback System Here: