After some new SAVE system users began receiving “No Records Found” messages when submitting Third Step Verification Requests through the recently launched DHS System, FSA is asking schools that are receiving this message to temporarily stop processing third-step cases and stop sending DHS numbers to application processing to generate new DHS verification numbers. According to FSA, the Department of Homeland Security which runs the SAVE site has identified the problem and is working on implementing a solution. The fix is expected to be rolled out by the middle of July.
In the meantime, schools should follow the steps contained in this electronic announcement to receive an updated ISIR from CPS. These procedures are like those provided during the transition to the DHS SAVE system.