Resources for communicating with borrowers about their repayment options

New graduates and borrowers often have questions about their loans and repayment. It’s important that federal student loan borrowers understand the terms of their student loans and the flexible repayment options that are available to them.

Here are some new resources you can use to help communicate with borrowers about their repayment options:

  • E-mail Template: Proposed e-mail language you can send to borrowers who are graduating or leaving school. Feel free to customize the language to fit your needs.
  • Digital Outreach Resources: Visit to access sample social media posts, messaging guidelines, blog posts, infographics, presentations, videos, and fact sheets that you can use in your outreach to borrowers.


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