FSA TO IMPLEMENT MYFAFSA ENHANCEMENTS

Federal Student Aid’s (FSA) myFAFSA mobile app is getting a few enhancements this month to improve user experiences. The enhancements include new user messaging edits, an update to the signature process and increased protection of Personally Identifiable Information (PII). The changes are scheduled to be released on April 14th, 2019. In a recent electronic announcement FSA, shed some light on the upcoming implementation of the myFAFSA enhancements.

User Messaging

Generally, when an edit is triggered on myFAFSA, the messaging that a user sees displayed as a result of the edit is the same, regardless of whether the user is the student, the parent or a preparer. Beginning April 14, 2019, FSA will be customizing the messages that users see when an edit is triggered, based on the role of the user. For example, if someone is logged in to myFAFSA as the student, the edit messaging that displays will be tailored to a student role. This will provide a more personalized user experience, regardless of the role under which someone is logged in to myFAFSA.

Signature Process Update

During the current myFAFSA signature process, users are instructed to provide a “swipe” signature (manual signature using a finger on the screen) prior to submission of the FAFSA® form. Based on specific customer feedback about the ease of the signature process, FSA will be removing the “swipe” signature from the signature process. Users will no longer be instructed to provide a touch signature and will now have the opportunity to provide active agreement to the terms and conditions on the Agreement of Terms view.

Masking of Social Security Number

As part of our ongoing effort to maintain a secure experience for applicants and their families, FSA will begin masking the Social Security Number (SSN) field on the Student Identifiers view. This view displays when a user is logged in under the parent or preparer role to allow for identification of the student to whom the FAFSA® form belongs. The user will have the ability to check a box and either hide or show the SSN. The SSN field will be masked by default.