Earlier this year the new DHS SAVE system was taken off line temporarily due to system glitches causing errors and delays for school users trying to process third-step verification requests online. The SAVE system hierarchy issue returned a “No Record Found” error and has been resolved. Institutions may resume submitting third step verification requests to the SAVE system.

According to an electronic announcement from FSA, there remain a few circumstances under which the “No records found” error may continue to appear after entering the identifiers for students for whom the institution has received an ineligible second step response. FSA and DHS have identified the issue and expect to have it resolved in the next several weeks.

FSA says, if the “No records found” error message appear after entering the student’s DHS verification number correctly, the department has another workaround.

If the DHS Verification number was created more than 2 months ago, send the DHS verification number to applicationprocessingdivision@ed.gov and ask them to generate a new DHS Verification number or a successful secondary confirmation of the student’s status.

If this does not result in a successful confirmation, the institution should hold the record until the SAVE solution is implemented in the next several weeks. SAVE access will be available immediately for all records encountering the “No records found” error message once the SAVE solution is implemented. A subsequent Electronic Announcement will notify SAVE users of the change.

FSA announced several other changes to the DHS SAVE system too, including minor changes to the process PDPAs managing multiple Federal School Codes under a consolidated User ID will need to follow to add or delete users, and a procedure for users reopening closed cases. One of the major changes relates to “Parolee” or “Other” status responses.

According to FSA, for a student to be eligible for Title IV aid under a DHS “Parolee” status, financial aid administrators must collect the following immigration documentation: a document such as a Form I-94 showing the student’s unexpired Parolee status and a document providing evidence that the student is in the U.S. for other than a temporary purpose, which the student may provide on an I-797 Notice. In the past, the DHS paper Form G-845 response required a check mark in the box indicating that the student was paroled for at least one year. Instead, the SAVE system response screen will contain the message, “Application Pending I-485.” Form I-485 is an application for “Lawful Permanent Resident Status” and may be considered evidence that the student is in the U.S. for other than a temporary purpose. This comment must be present in the SAVE system for the student to be eligible for Title IV aid when designated by DHS as having Parolee status.

A SAVE response of “Other” indicates that the student is not eligible for Title IV aid. See the SAVE response comments box for details.